Product Category

FAQS

FAQS

Do you supply?

Yes, we can supply in big quantity. Please view our [Corporate sales & services] for more detail or [Contact us] if you need assistance.

How do I contact you?

Where are you located?

We are located at G66/ 1.72, Pertama Complex, Jalan Tunku Abdul Rahman, 50100, Kuala Lumpur. We do not have any other branch. Please check out [Our store] or [Contact us] if you need more information.

What brand do you carry?

We are authorised dealer of Deuter, Osprey, Hypergear, Tatonka, Gregory, Caribee, Leatherman, Buck Knives, Millet, and other brands. Please view our [Brands] if you need a full list or [Contact us] if you need more information.

What product do you sell?

We sell bags, backpacks, luggage, knives, multitools, hydration bags, sleeping bags, tents, waterproof bags and other outdoor and travel related products. Please [Contact us] if you need more information.

Are you Kedai Bag Yoon Hin?

Yes, we are Kedai Bag Yoon Hin. Our shop is located G66, Pertama Complex mainly selling bags, backpacks, luggage, and other travel related items.

What are your operation hours?

Our operation hours are “Monday – Saturday (1130am – 830pm)” and “Sunday (1130am – 730pm)”. Do [Contact us] if you would like to confirm with us.

*Please [Contact us] if you would like to confirm for the operation hours due to Covid-19 outbreak circumstances.

What are your operation hours?

Our operation hours are “Monday – Saturday (1130am – 830pm)” and “Sunday (1130am – 730pm)”. Do [Contact us] if you would like to confirm with us.

*Please [Contact us] if you would like to confirm for the operation hours due to Covid-19 outbreak circumstances.

Do you open on Public Holidays?

Yes, we are opening on Public Holidays except first two (2) days of Hari Raya and Chinese New Year in most circumstances. Do [Contact us] if you would like to confirm with us.

Are these brands you carry original?

Yes, it is original.

Does your product offer a warranty?

Yes, our products offer warranty depends on the warranty policy for each brand. Please view our [Warranty] for more information or [Contact us] if you need more information.

Who are All Terrain Backpack and Gear?

We are retailer major focus on selling bags, backpacks, luggage, and outdoor gears based in Pertama Complex KL. We are known for great customers service and extensive range of quality backpack products with an affordable and reasonable price. We are authorised dealer and retailer of Deuter, Osprey, Hypergear, Karrimor, Gregory, Millet, Tatonka, High Sierra and others.

Can I be your dealer / business partner?

Please [Contact us] for more information.

Can you tell me more information about your products?

We try our best to include as much information about our products in our website, however, if there is something more specific you would like to know please [Contact us].

What is the difference between Kedai Bag Yoon Hin and All Terrain Backpack and Gear?

“Kedai Bag Yoon Hin” is our first shop operated since 1989 to date mainly selling bag, backpack, and luggage. “All Terrain Backpack and Gear” is the name of our website and second branch (selling backpacks and outdoor gears). Both are under “All Terrain Enterprise” which belong same owner.

Can I return a gift?

In most circumstances, we are unable to refund purchased items. You can try to get in touch with the person who purchased the gift and ask them to [Contact us] and we will try our best to assist.

Do you sell gift cards?

We only sell gift cards upon request. Do [Contact us] if you need one.

Can I return a gift card?

No, our gift cards are non-refundable.

How to create an account?

Please [Contact us] for assistance.

How do I reset my password?

You can [Click here] to reset your password.

What do I do if my item is faulty?

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and All Terrain has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your items. Please [Contact us] within 10 days of receipt along with your name, order number, and any images you can provide of the faulty item.

Can I return a personalised item?

No, once an item has been personalised this makes it non-returnable.

How do I contact customer services?

You can reach us out via [Contact us]. We are working as hard to respond to everyone as quickly as possible.

Is my personal information kept private?

Yes, to comply with Personal Data Protection Act (“PDPA”), promise to keep your information private and secure. Press [[Private policy] if you need more information.

Do I need to set up an account to make an order?

No, if you do not want to set up an account with us. You can checkout as a guest by providing your contact and shipping information.

Can I get a refund if the price has changed since I ordered it?

In a running business, we are constantly changing our prices due to fashion trends, sales demand, and other various reasons. This does unfortunately means that if the price has changed since you have ordered, we are unable to refund the price difference.

What should I do if I am having trouble signing into my account?

You can try to reset your password. Please [Contact us] if this does not work. We will try our best to assist.

Can I return a Deuter, Osprey, Karrimor or other brands that carries by “All Terrain” that I purchased from other company?

If you buy one of the products that is carry by our company from other shop, unfortunately you can only return it at the shop it was purchased from. Example, if you purchased a Karrimor from SportDirect or a Deuter from Aeon, you can only return these item to the respective shop.

Can I exchange an item?

We are unable to perform any exchange item in most circumstances. Please [Contact us] if you need assistance.

How do I return an item?

In most circumstances, we are unable to refund purchased items. Please [Contact us] for assistance.

Do you ship internationally?

We are so sorry to inform that we do not ship internationally at this moment. We do ship to Singapore on a case-to-case basis. Please [Contact us] if you need more information.

Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be send over to you so you can track your order with the respective courier services provider. Feel free to [Contact us] if you do not receive your tracking number.

What delivery options do you offer?

We cater for Pos Laju, J&T Express, and BBB Express. You can put a remark on your order if you want to choose a specific courier services or any special arrangement. You can [Contact us] if you need other clarification.

What do I do if I have received the wrong item?

Please [Contact us] and we will make arrangement for you ASAP.

Can I get the order delivered to a PO Box address?

We do not encourage you to put a PO Box address as many of our products come in a bigger size and higher price tag. Please [Contact us] if you need more information.

How long does it take to receive my ordered items?

We will ship your item as soon as we could. It will normally take 1 to 4 working days to deliver to you, depending on which courier services provider.Please [Contact us] if you need assistance.

What can I do if my order went to the wrong address?

Please [Contact us] for assistance. We will assist ASAP.

What should I do if I receive the wrong item in my order?

Please [Contact us] if you receive the wrong item in your order. We will assist ASAP.

What should I do if there is an item missing from my order?

Please [Contact us] if there is an item missing from your order. We will assist ASAP.

How do I purchase?

Please [Contact us] for assistance.

Can I cancel my order?

We will process your order and pack your item once you have placed an order, therefore, we are unable to interfere the process once you are charged. Please [Contact us] if you need more information

Can I amend my order?

We will process your order and pack your item once you have placed an order, therefore, we are unable to interfere the process once you are charged. Please [Contact us] if you need more information.

Can I purchase from your shop?

Yes, you can purchase from our shop located in G66/ 1.72, Pertama Complex, Jalan Tunku Abdul Rahman, 50100, Kuala Lumpur. Please check [Our store] or [Contact us] if you need more information.

Can I purchase from your website?

Yes, you can purchase from our website directly and we ship nationwide. Please check [How to purchase] or [Contact us] if you need more information.

Can I cancel my order after I have paid?

We will process your order and pack your item once you have placed an order, therefore, we are unable to interfere the process once you are charged. Please [Contact us] if you need more information.

Can I change my order after I have paid?

Yes, you can change your order after you have paid. Please [Contact us] to arrange for it.

Can I cancel my order after the item delivered?

In most circumstances, we are unable to refund purchased items. Please [Contact us] for assistance.

Can I change my order after the item delivered?

Please [Contact us] for assistance.

Can I get a refund if the product that I purchased is on sales?

Unfortunately, we are unable to refund the difference between the original price and the sale price.

What currency can I use?

The currency you can use is MYR, Malaysian Ringgit.

Experiencing problems paying?

You can try an alternative payment method. Please [Contact us] if you are still experiencing problems paying or need more information.

What payment methods do you accept?

We accept payment from debit or credit cards – VISA, Mastercard, and Mydebit, as well as payments made via bank transfer. Please check [Payment method] or [Contact us] if you need more information.

Will my original postage cost be refunded?

In most circumstances, we are unable to refund postage cost.

X