Product Category

Shipping Policy

Shipping Policy

Policy

1. It is your responsibility to make sure that the delivery address is correct when you place an order.

2. In the event that the package is returned to us due to the customer’s error in indicating the incorrect and/or insufficient address, a re-delivery fee would be charged and be payable by the customer.

3. We will ensure that parcels are carefully wrapped ad secure before mailing out.

4. We will not held responsible or extend any further service for any damaged or loss packages during the delivery caused by courier company.

5. In the event that your order is damaged or lost in the mailing process, please contact us straight away.

6. Our shipping partner will ensure that they will deliver to the address as indicated by you and ensure that you sign on the confirmation delivery slip.

Delivery Services

1. We deliver your orders with:

•Pos Laju
•J&T Express
•BBB Express

Delivery Fees

1. Free delivery for all items delivered within Peninsular Malaysia for purchase product more than RM150. (RM5 will charged for purchase product lower than RM150)

2. In Sabah and Sarawak, delivery fees are dependent on the total weight of the item purhased at RM20 for the first kg, followed by RM15 for the next 1kg or part thereof. Do contact us if you any inquiries.

Delivery Timescale

1. Free delivery for all items delivered within Peninsular Malaysia for purchase product more than RM150. (RM5 will charged for purchase product lower than RM150)

2. From the date that you place your order within East Malaysia, please allow 3-7 working days for your goods to be delivered.

3. You will receive an email from us once your goods have been despatched.

4. The expected delivery timescale is a general estimation. It do not represent a guarantee of timescale.

5. We will do our best to ensure that your order reaches you in the shortest time possible.

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